![]() ![]() This powerful tool facilitates two-way communication between your support team and customers within the context of a Trello card. Customer agents can send a message directly from the Trello card if they need to request additional information from the customer. Once a ticket is created as a Trello card, you can automatically or manually assign members to it. Responding to requests and resolving tickets By connecting forms with Trello boards, you can receive information from outside of your Trello board and convert it into a Trello card for your team to manage. You can use forms in versatile ways, such as receiving “contact us” information, collecting feedback and essential information from employees or customers, and keeping track of bugs and IT requests. Trello users collect customer requests via forms on the portal and emails that generate Trello cards. The Service Desk for Trello provides users with a client portal that makes it easy for customers to access support. Providing easy access to customer support is crucial for excellent customer service. Communication channel with clients and endusers,īy using the Service Desk Power-Up, you gain the following capabilities:.In addition to its Kanban-style visibility, our users utilize the Service Desk for Trello in many ways including: You can capture and track customer requests, employee feedback, bug reports, and other information by incorporating them into your boards. ![]() The Service Desk Power-Up offers numerous features that enhance your Trello experience. By adding the Service Desk Power-Up by Hipporello onto your Trello boards, you can streamline your customer support processes and expand the scope of Trello’s use. Through Power-Ups, which are essentially Trello extensions or apps, Trello extends beyond its task management capabilities. ![]() With a glance, you can easily see which tasks you’re working on, which ones you’ve completed, and which are due soon. Trello’s strength lies in its intuitive interface and simplicity, making it an excellent visual tool and task management platform for organizing your workflow. ![]()
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